Nancy-Lems (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit or make a purchase from nancy-lems.com (the “Website”). It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Personal Data
“Personal data” means any information that identifies or can be linked to an identifiable individual. This may include:
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Full name
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Billing and shipping address
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Email address
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Phone number
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IP address
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Order details
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Account login credentials
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Payment information (processed securely via third parties)
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Website usage data
We do not knowingly collect personal data from individuals under the age of 18.
2. Data Controller
The data controller responsible for processing your personal data is:
Nancy-Lems
Website: https://nancy-lems.com
Email: [email protected]
3. Data Collected Automatically
When you visit our Website without creating an account or placing an order, certain technical data is automatically collected by our hosting system, including:
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IP address
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Date and time of access
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Browser type and version
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Operating system
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Referring URL
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Pages visited and interaction data
This data is used to ensure website security, stability, and functionality.
4. Account Registration (WooCommerce)
If you create an account on nancy-lems.com, we may collect:
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First and last name
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Username
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Email address
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Encrypted password
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Billing and shipping addresses
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Order history
This information allows you to manage orders, track shipments, and access your account.
5. Purchases and Order Processing
When you place an order through our WooCommerce store, we process:
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Purchased items
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Order number
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Billing and shipping details
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Payment confirmation
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Delivery status and tracking numbers
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Customer service communications
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Returns or refund information
5.1 Payment Processing
Payments are securely processed via WooCommerce-integrated third-party payment providers. Depending on your chosen method, they may collect:
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Billing address
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Payment method
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Card or account details
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Transaction confirmation data
We do not store complete credit card numbers. Payment information is transmitted securely to the payment provider.
6. Contacting Us
If you contact us by email or contact form, we collect the information you provide (such as name, email address, and message content) solely to respond to your inquiry.
Customer Support Email: [email protected]
7. Cookies and Tracking Technologies
7.1 Use of Cookies
We use cookies and similar technologies to:
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Ensure website functionality
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Improve user experience
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Analyze website performance
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Provide relevant marketing content
Where required by law, we obtain consent through a cookie banner.
7.2 Types of Cookies
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Essential cookies (necessary for site operation)
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Functional cookies
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Analytics cookies
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Advertising or targeting cookies
You may manage or disable cookies through your browser settings.
7.3 Analytics and Advertising
We may use services such as Google Analytics or advertising platforms to understand website performance and display relevant ads. These providers process data in accordance with their own privacy policies.
8. Data Sharing and Transfers
We share personal data only when necessary and legally permitted.
8.1 Service Providers
We work with trusted providers for:
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Hosting (WordPress & WooCommerce environment)
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Payment processing
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Shipping and logistics
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Marketing and analytics
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IT and technical support
These providers process data only according to our instructions and applicable laws.
8.2 International Transfers
If data is transferred outside your country or the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses or equivalent legal mechanisms.
8.3 Legal Requirements
We may disclose personal data if required by law, court order, or governmental authority.
9. Data Retention
We retain personal data only as long as necessary for:
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Fulfilling orders and providing services
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Legal, tax, and accounting requirements (which may require retention for up to 10 years)
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Resolving disputes
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Enforcing agreements
When data is no longer required, it will be securely deleted or anonymized.
10. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
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SSL encryption
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Secure hosting infrastructure
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Restricted access controls
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Regular monitoring for vulnerabilities
While we take reasonable steps to protect your information, no system can guarantee absolute security.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict processing
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Object to processing
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Withdraw consent
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Request data portability
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Opt out of marketing communications
To exercise your rights, please contact us at [email protected].
We may request identity verification before processing your request.
You also have the right to lodge a complaint with your local data protection authority where applicable.
12. Children’s Privacy
Our Website and products are intended for adults only. We do not knowingly collect personal data from minors. If you believe a minor has provided personal information, please contact us for removal.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal, operational, or technical changes. Updates will be posted on nancy-lems.com with a revised “Last Updated” date.
Continued use of our Website after updates constitutes acceptance of the revised policy.