Thank you for shopping at Nancy-Lems. We are committed to providing a smooth, secure, and reliable shipping experience for every customer at nancy-lems.com. Please review the information below to understand how your order will be processed and delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has shipped, you will receive a confirmation email that includes your tracking number.
Please note:
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Orders are not processed, shipped, or delivered on weekends or public holidays.
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Processing times may be slightly extended during peak seasons, holidays, or promotional events.
Shipping Options & Rates
United States
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Free Shipping: 7–15 business days
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Standard Shipping: 5–8 business days — $25 USD
International Shipping (Outside the United States)
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Free Shipping: 6–18 business days
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Standard Shipping: 6–12 business days — $25 USD
Delivery times are estimates and may vary depending on destination, customs clearance procedures, and carrier delays beyond our control.
Order Tracking
After your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
If you experience any issues with tracking, please contact us at [email protected].
Incorrect Address & Delivery Issues
Please ensure your shipping address is accurate and complete at checkout.
Nancy-Lems is not responsible for delays, lost packages, or additional charges caused by incorrect or incomplete address information provided by the customer.
If your tracking shows “delivered” but you have not received your package, please contact your local courier first. If further assistance is needed, reach out to our support team.
Customs, Duties & Taxes (International Orders)
International shipments may be subject to customs duties, import taxes, or additional fees once they arrive in your country.
These charges are determined by your local customs authority and are the responsibility of the customer.
Nancy-Lems is not responsible for delays caused by customs clearance procedures.
Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact us:
Email: [email protected]
We’re always happy to assist you.