Thank you for shopping with Nancy-Lems. We want you to feel confident with every purchase made on nancy-lems.com. Please review this Return & Refund Policy carefully before placing your order.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To qualify for a return:
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The item must be unused and in the same condition as received
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All original tags must be attached
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The product must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
To start a return, please contact us at [email protected].
If your request is approved, we will provide return instructions.
Return Address:
1550 S Grove Ave
Ontario, CA 91761
United States
Items returned without prior authorization will not be accepted.
Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us promptly at [email protected]. We will assess the issue and arrange a replacement, refund, or another appropriate solution.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care or hygiene items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you are unsure whether your item qualifies, please contact us before submitting a return request.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product following our return process and place a new order once your return has been approved.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing times vary by bank or payment provider
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Please allow up to 14 business days for the funds to appear in your account
If you have any questions regarding returns or refunds, please contact:Email: [email protected]